Spiidi Casino — Privacy Policy

Overview

Spiidi Casino is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard data when you visit spiidicasinoau.com, create an account, and play games or use our services.

Licence information

Our operations are conducted under licence number GLH-D041BA0CBB02F4F4. This document is intended to provide transparency about our data practices.

Information we collect

We collect information that helps us operate Spiidi Casino, provide services, verify accounts, prevent fraud, and comply with legal obligations. The types of information we may collect include:

• Account and identity details: name, date of birth, country of residence, email address, and phone number (if provided).

• Registration and verification data: information submitted for verification (for example, documents or details required to confirm identity and age).

• Contact and support communications: messages you send to customer support, including correspondence records and attachments if you provide them.

• Transaction data: deposits, withdrawals, payment method details, timestamps, and transaction references.

• Game and account activity: gameplay statistics, session information, bets or wagers, winnings, and other activity needed for game operation and account management.

• Device and usage information: IP address, browser type, device identifiers, operating system, approximate location (derived from IP), page views, and clickstream data.

• Marketing preferences: newsletter opt-ins and preferences regarding promotional communications.

How we use your information

We use personal information for purposes consistent with operating an online casino. These purposes may include:

• Providing the service, enabling game play, managing your account, and processing deposits and withdrawals.

• Verifying your identity and age, maintaining eligibility checks, and supporting responsible gambling measures.

• Detecting, preventing, and investigating fraud, cheating, and other unlawful or prohibited activity.

• Ensuring security and system integrity, including monitoring for suspicious activity and reducing operational risk.

• Administering bonuses, rewards, promotions, and managing wagering requirements where applicable.

• Communicating with you about your account, transactions, security alerts, and customer support requests.

• Personalising certain experiences, such as language or interface choices where supported.

• Improving our website and services through analytics and performance measurement.

• Complying with applicable legal obligations, regulatory requests, and enforceable contractual requirements.

Cookies and similar technologies

Spiidi Casino uses cookies and similar technologies to operate the site and improve performance. Cookies are small text files placed on your device. We may use:

• Essential cookies: required for core functions such as security, login, and site navigation.

• Analytics cookies: used to understand how visitors use the site and to improve user experience.

• Preference cookies: used to remember choices such as language settings.

• Advertising-related cookies: used by third parties to deliver and measure promotional content, where permitted by law.

You can control cookies through your browser settings. Please note that blocking essential cookies may affect site functionality.

Legal basis for processing

Where privacy laws require a legal basis, we process personal information for reasons including performance of a contract (to provide services), legitimate interests (such as fraud prevention and improving services), and compliance with legal obligations. In some cases, we may rely on your consent, such as for specific marketing communications.

Sharing of information with third parties

We may share information with service providers and other parties necessary to run Spiidi Casino, support your experience, and meet legal requirements. Sharing may include:

• Payment and transaction processors: to process deposits, withdrawals, and billing-related activities.

• Game providers and platform partners: to enable game delivery and maintain game integrity.

• Customer support tools: to manage requests, resolve issues, and maintain service records.

• Security, fraud prevention, and risk services: to detect suspicious activity and protect players.

• Analytics and website optimisation providers: to measure performance and improve usability.

• Legal and compliance bodies: if required by law or in response to lawful requests.

We do not sell your personal information. When we share data, we seek to ensure appropriate protections, contractual safeguards, and access limitations for providers.

Data security

We use administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. Examples may include encryption in transit, secure authentication controls, and access management. No system can be guaranteed to be 100% secure, so we encourage you to protect your own account credentials and devices.

Retention of personal information

We retain personal information only as long as necessary for the purposes described in this policy, including for account management, dispute resolution, fraud prevention, and compliance with legal obligations. Retention periods vary depending on data type and purpose. In general, we retain records relating to transactions and account activity for a reasonable period consistent with legal and operational requirements.

Your rights and choices

Depending on applicable privacy laws, you may have rights such as:

• Requesting access to personal information we hold about you.

• Requesting correction of inaccurate or incomplete information.

• Requesting deletion in certain circumstances.

• Objecting to or restricting certain processing activities.

• Withdrawing consent where processing is based on consent.

• Requesting information portability where applicable.

To make a request, use the contact details below. We may verify your identity before responding to protect against unauthorised access to your information.

International transfers

Spiidi Casino may store or process data in locations outside your country of residence. Data transfers may occur to support operations, service delivery, security monitoring, analytics, and payment processing. Where required, we apply appropriate safeguards intended to protect personal information during cross-border transfers.

Children’s privacy

Spiidi Casino is intended for adults who meet eligibility requirements. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.

Contact us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact our support team via our website. When contacting us, please include your account email address and a clear description of your request.

Policy updates

We may update this Privacy Policy from time to time. The updated version will be posted on spiidicasinoau.com, and the date at the top (if shown) will indicate the most recent changes.